Efrat is testing the chatbot. Most of the people liked it, as long as they didn't make any mistake and had to go back.
Barak is trying the prototype of the wizard. He really liked the chatbot, saying it will fit the product perfectly.
Chatbot made easy (and free of charge) with the Landbot platform. Another example that useability testing does not need to be expensive.
The results are calculated and documented, as well as key quotes from the conversations with the experimenters.